Haha, sometimes sitting back and watching how things play out is entertaining as well as frustrating. As I talked about in an earlier post we have set up a group email where everyone can see exactly what is going on. Or Health Advocate is monitoring the emails and give people the odd nudge to hurry them along.
This has been going, that is until Miss 13's Case Manager from CAF kept cancelling appointments or then was so late at an appointment that we left. Suddenly because she didn't want to be answerable she starts emailing outside of the group. Sneaky emails!!! So she is not answerable to anyone but us.
Funny thing is now that we have this group it will take a bit more than that and we instantly reattached the email back into the thread and boom, it was now seen by everyone what was going on.